Customer Relationship Officer

A Customer Relationship Manager (CRM) drives customer satisfaction, loyalty, and retention by managing relationships, analyzing customer data, and implementing engagement strategies. They act as the primary liaison for feedback and complaints while collaborating with sales and marketing teams to enhance the customer journey and maximize lifetime value. 

Key Responsibilities

• Customer Relationship Management: Building and maintaining strong, long-term relationships with key clients, often acting as the main point of contact.
• Strategic Planning: Developing and implementing retention programs and initiatives to boost customer loyalty.
• Data Analysis & Reporting: Monitoring CRM software, analyzing customer data, and identifying trends to inform business decisions, marketing campaigns, and product improvements.
• Issue Resolution: Handling customer inquiries, feedback, and complaints promptly and professionally.
• Sales Collaboration: Working with sales and marketing teams to identify opportunities for upselling and cross-selling.
• System Management: Overseeing the company’s CRM software (e.g., Salesforce) to ensure data accuracy and