General Manager

1. Staff Management & CoordinationOversee day-to-day operations of hotel and spa staff.

• Manage receptionists, housekeeping, security, massage therapists, and data entry operators.
• Coordinate staff schedules, shifts, and leave management.
• Train new staff and provide refresher training for existing staff.
• Act as a point of contact for resolving staff conflicts or operational issues.

2. Operational ManagementEnsure smooth functioning of both hotels and spa.

• Monitor guest satisfaction and service quality.
• Check cleanliness, maintenance, and safety standards.
• Oversee housekeeping and security operations.
• Supervise massage therapy services to ensure quality standards.

3. Financial & Administrative OversightMonitor daily revenue and operations, coordinate with data entry operators for billing and calculations.

• Track operational expenses and resource usage.
• Ensure compliance with GST, billing, and other statutory regulations (outsourced support handled separately).

4. Customer Relations & ExperienceHandle guest complaints and feedback.

• Ensure high levels of customer service.
• Coordinate with sales and marketing to implement promotions and offers.

5. Reporting & CommunicationReport daily/weekly performance and operational updates to owner.

• Communicate staff issues, guest feedback, and operational challenges.
• Provide inputs to improve processes and profitability.

6. Backup & Cross-functional SupportAct as backup for the owner in decision-making when needed.

• Coordinate with marketing executive and sales executive when required.
• Ensure continuity of operations in absence of owner or marketing executive.