Hotel Manager

The Hotel Manager will be responsible for overseeing daily hotel operations to ensure the highest standards of hospitality, service quality, and guest satisfaction. This role manages hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security to ensure smooth workflow and profitable operations of a 3-star property.

Key Responsibilities

✅ Guest Experience & Service Quality

• Ensure excellent customer service standards and handle high-level guest complaints.
• Maintain service levels according to 3-star hotel requirements.
• Monitor online reviews/guest feedback and implement improvements.

✅ Operational Management

• Supervise day-to-day operations of all departments.
• Ensure rooms, facilities, and equipment are clean, well-maintained, and safe.
• Oversee front desk operations: check-ins, reservations, billing, and room allocation.
• Conduct daily briefings and ensure strong communication among teams.

✅ Financial & Revenue Management

• Monitor budgets, costs, and financial reports.
• Coordinate with sales & marketing to increase occupancy, ADR, and RevPAR.
• Manage inventory, purchasing, and ensure cost-control measures.
• Support promotions, seasonal offers, and corporate bookings.