HR & Operational Manager

Job Role & Responsibilities

The Operations Manager will be fully responsible for daily hotel and spa operations, staff coordination, sales execution, and performance monitoring. This is a hands-on role, not a desk-only position.

1. Daily Operations Management

Supervise daily operations of hotel rooms and spa services

• Ensure smooth check-in, check-out, guest handling, and service delivery
• Coordinate with receptionists, security guards, spa staff, and housekeeping
• Ensure SOPs, checklists, and discipline are strictly followed

2. Staff Supervision & AccountabilityAssign daily duties and shifts to hotel staff, spa staff, and marketing staff

• Monitor attendance, punctuality, and work performance
• Ensure all daily checklists and reports are completed correctly
• Take responsibility for missed tasks, report errors, or negligence

3. Sales & Revenue Responsibility

Ensure daily room booking and spa sales targets are achieved

• Coordinate closely with marketing executives for lead follow-ups
• Review WhatsApp, call, and enquiry handling quality
• Push offers, discounts, and conversion strategies when required

4. Report & Financial MonitoringCollect and verify daily reports from:

• 
  
• Reception
• Security
• Spa staff
• Marketing executives

Prepare daily financial summary, occupancy report, and sales performance update

• Highlight losses, leakages, or operational issues immediately

5. Issue Resolution & ControlHandle guest complaints and service issues promptly

• Manage staff conflicts and discipline matters
• Ensure maintenance issues are reported and resolved quickly
• Act immediately in case of emergencies or operational failures

6. Hiring & Team ImprovementAssist in hiring marketing executives and operational staff

• Train staff on work roles, targets, and discipline
• Improve team productivity and efficiency continuously
• Key Skills RequiredStrong leadership and decision-making ability
• Sales-oriented mindset (hotel & spa revenue focus)
• Ability to handle pressure and multiple responsibilities
• Good communication and coordination skills