Inside Sales Executive

Job SummaryThe Inside Sales Executive is responsible for handling customer inquiries, generating sales through phone, WhatsApp, email, and online platforms, and maintaining strong customer relationships. The role involves promoting company products, providing product information, preparing quotations, and closing sales without field visits.

Key Responsibilities1. Customer Handling

• Respond to customer inquiries through phone calls, WhatsApp, email, and social media.
• Provide detailed information about products, pricing, and availability.
• Understand customer requirements and suggest suitable products.

2. Sales Generation

• Generate sales leads from online platforms and customer databases.
• Follow up with potential customers to close sales.
• Achieve monthly and quarterly sales targets.

3. Quotation & Order Processing

• Prepare and send quotations to customers.
• Coordinate with the accounts and warehouse team for order processing.
• Ensure timely confirmation and delivery of orders.

4. Product Knowledge

• Maintain updated knowledge of company products such as:
• 
  
• Air Conditioners
• Refrigerators
• Televisions
• Chimneys
• Cooktops
• Electrical items
• Fans, Lights, Wires, Switches, etc.

5. Customer Relationship Management

• Maintain a database of customers and leads.
• Follow up for repeat sales and customer feedback.
• Build long-term relationships with customers.

6. Reporting

• Maintain daily sales and inquiry reports.
• Update management on sales performance and customer feedback.
• Required SkillsGood communication and convincing skills
• Basic computer knowledge (Excel, billing software, email)
• Knowledge of WhatsApp Business / online selling
• Customer handling ability
• Sales-oriented mindset
• QualificationMinimum: 12th Pass / Graduate
• Experience in retail sales / telecalling / inside sales preferred
• Experience0 – 3 years in sales, telecalling, or retail sales.
• SalaryAs per company policy + Incentives based on sales performance.
• Work LocationOffice / Store based.