Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Infrastructure Service Management, Change Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education BE

Summary: We are seeking a highly skilled and experienced Change Manager to join our dynamic organization. As a Change Manager, He will play a critical role in driving successful organizational change initiatives. Primary responsibility will be to develop and implement strategies and plans to support and guide employees through the process of change. Roles & Responsibilities: Develop and implement change management strategies: Collaborate with senior leaders and project teams to design and execute effective change management strategies, ensuring alignment with organizational goals and objectives. Create change management plans: Develop comprehensive change management plans that include communication strategies, stakeholder engagement, training, and support mechanisms to facilitate smooth transitions. Assess organizational readiness: Conduct thorough assessments to determine the organization's readiness for change, identifying potential risks and resistance factors, and developing mitigation strategies. Communicate change initiatives: Craft clear and compelling communication messages that effectively articulate the rationale, benefits, and impacts of the change to various stakeholder groups. Facilitate stakeholder engagement: Engage with key stakeholders, including employees, leaders, and external partners, to build understanding, gather feedback, and address concerns related to the change process. Provide change coaching and support: Offer guidance and support to team and technical teams. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management, Change Management. - Strong understanding of ITIL processes and principles. -Monitor and evaluate change progress: Regularly assess the progress and effectiveness of change initiatives, collect feedback, and analyze data to identify areas for improvement and make necessary adjustments. -Develop training and development programs: Collaborate with subject matter experts to create and deliver training programs that equip employees with the knowledge and skills needed to navigate the changes effectively. -Maintain change documentation: Document all change management activities, including plans, progress reports, and lessons learned, to create an organizational knowledge base and ensure compliance with regulatory requirements. -Stay current with industry trends: Continuously update knowledge of change management best practices, industry trends, and emerging technologies to enhance the effectiveness of change initiatives. Additional Information: -Ready to work in 24/7 environment and flexible on rotational shifts. -Bachelor's degree -Proven experience in change management, organizational development, or a similar role. -Strong understanding of change management methodologies and frameworks. -Excellent communication and interpersonal skills, with the ability to influence and motivate stakeholders at all levels of the organization. -Exceptional problem-solving and analytical thinking abilities. -Demonstrated ability to work in a fast-paced, dynamic environment with multiple projects and deadlines. -Strong leadership and project management skills. -Proficient in using change management tools Service-Now, Microsoft Office.