Relationship Manager

Roles & responsibilities:

• Ensure quality lead generation through various sources by maximizing territory coverage and

managing referrals.

• Ensure proper customer handling in Walk-in and hyperlocal leads.

• Ensure walk through process as per Arena/Nexa norms.

• Ensure 100% DPI process in all para meters.

• Ensure transparency in dealing and communicating with customer.

• Have knowledge of various products, schemes & finance as well as of Competition

• Ensure salestrac is opened for all enquiries and information is captured and proper follow-up.

• Probe and understand customer needs.

• Try to attract bulk deals and long-term customers so, as to promote institutional sales.

• Give proper demo and test drive of the car to the customer

• Ensure Home visit of each enquiry within 24 hrs max.

• Exceed Targets for Car sales, MGA/GNA per vehicle, MI, EW, Exchange, Finance & CDI.

• Participate in events and promotional activities to generate enquiries

• Daily enquiry follow-ups and updating in the salestrac as well as in DMS.

• Ensure customer dockets is opened during booking

• Building relationship with banks and financers

• Serve as single point of contact till first service

• Ensure quality delivery process asper Arena/Nexa norms.

• Explain CDI ratings & its importance to the customer at the time of delivery

• Ensure all the documents such as Invoice, Insurance, EW, RTO, special scheme gifts to be handed

over to customer within the timeframe

• Should collect all the scheme related documents for ISL/RMK/Exchange Claims before delivery of

vehicle

• Ensure zero complaints (Pre and Post) and if any complaints rises is to be resolved within 24 hrs.

• Ensure active participation in whatsapp group. Ensure smooth relationship with sales support team.

• Ensure proper filling of customer’s documents in customer booking files.

• Any other work as assigned by the superior or management.