Service Advisor

Greet customers promptly and professionally

Listen carefully to customer concerns and document service requests

Prepare repair orders and detailed service estimates

Explain recommended repairs and maintenance services

Communicate service timelines and costs clearly

Obtain customer approval before proceeding with work

Coordinate with technicians and parts department

Monitor repair progress and provide status updates

Handle customer inquiries, concerns, and complaints

Process payments and close service tickets

Maintain accurate service records

Promote additional services when appropriate (upselling)