Telesales Executive

Job Description

Position: Pre-Sales / Telesales Executive

Reporting To: Manager

Role Purpose

Call ad leads and database leads, qualify prospects, and book the next step such as counselling call, consultation, appointment, or site visit based on client requirement. Ensure proper follow-up and handover of qualified leads.

Work Setup

Full-time, On-site

Office timing: 10:00 AM to 7:00 PM

Salary: ₹15,000 to ₹20,000 + incentive + performance bonus

Joining: Immediate

Key Responsibilities

• Call fresh ad leads and database leads
• Qualify leads and identify serious prospects
• Book appointments, counselling calls, consultations, and site visits
• Do regular follow-ups with interested leads
• Confirm bookings and improve show-up rate
• Hand over qualified leads to sales / counsellor
• Update lead status, remarks, and next action properly
• Achieve daily and monthly booking targets
• Share daily report and participate in performance review

KRAs

• Lead calling and quick response
• Lead qualification
• Appointment / booking generation
• Follow-up management
• Booking confirmation and show-up coordination
• Qualified lead handover
• Lead status updating
• Daily target achievement
• Call quality and reporting discipline

KPIs

• Fresh lead response time
• Total call attempts
• Connected calls
• Qualified leads
• Appointments booked
• Site visits booked
• Follow-up completion rate
• Show-up rate
• Lead update accuracy
• Call quality
• Attendance and punctuality

Required Skills

• Strong communication
• Lead qualification and booking ability
• Follow-up discipline
• Objection handling
• High call-volume comfort
• Persuasion and listening skill
• Odia, Hindi, and English communication
• Target orientation
• Emotional resilience
• Coachability and professionalism

Candidate Profile

• Female preferred
• Minimum 6 months experience in telecalling / pre-sales / inside sales
• Prior education / counselling / admissions experience preferred
• Comfortable with targets, pressure, and follow-up-based role