Senior Manager

The Branch Manager will be responsible for managing overall branch operations, achieving business targets (loan disbursement, collections, and profitability), ensuring compliance with company policies, and leading a team to deliver excellent customer service and efficient branch performance.

• Key Responsibilities:Achieve monthly and quarterly business targets related to loan disbursement, recovery, and portfolio quality.
• Manage the day-to-day branch operations, including sales, collections, customer service, and administration.
• Lead, motivate, and guide the branch team — including field officers, telecallers, and support staff — to ensure productivity and target achievement.
• Maintain healthy portfolio quality (PAR, NPA control) through effective monitoring and timely action.
• Drive cross-selling of financial products as per company policy.
• Ensure proper documentation, KYC compliance, and adherence to internal audit and RBI/NBFC guidelines.
• Build and maintain strong relationships with customers, dealers, and local market influencers.
• Prepare and share daily/weekly MIS reports with management.
• Oversee cash management, security, and overall discipline at the branch.
• Represent the company positively within the local community and uphold its reputation.
• Key Skills Required:Strong leadership and team management skills
• Good understanding of retail loans / vehicle loans / business loans
• Analytical and problem-solving ability
• Excellent communication and interpersonal skills
• Customer-focused approach with integrity and accountability