Store Manager - Telecom Retail Operations

Manager-Vi Store Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

 

 

Role

Store Manager

Function / Department

Postpaid

Level/Designation

M1

Location

Rajasthan

Job Purpose

Overall responsibility for activities at a VI store spanning
customer service, store-level sales and revenue targets
across all products (voice – post-paid/ prepaid, data
etc.)
• Execute marketing promotions, display and store
experience schemes

Key Result Areas/Accountabilities

Achieve sales target for all products (Voice-
Postpaid/ prepaid, data, VAS, handsets etc.) at a VI
store
• Ensure and monitor quality of acquisition through
the store
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’
purchase decisions
• Achieve profitability (Return on investment) targets
for the store
• Minimize losses from pilferage (wastage) and
shrinkage (unidentified losses)
• Manage churn and achieve customer satisfaction for
walk-in customers
• Ensure adherence to store processes in terms of
documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while
adhering to norms
• Ensure appropriate placement of pop-ups and
product displays at store
• Execute marketing, branding and promotion
activities
• Ensure fliers/ brand POS are available at store
Resolve channel-specific issues within specific
timelines
• Resolve store-specific issues within specific
timelines
• Keep employee-retention and motivation levels
high through regular reviews and performance
streamlining of both on-roll and off-roll employees
• Identify gaps in performance of immediate team and
ensure training to bridge the same

 

 

Core Competencies, Knowledge, Experience

Critical Success Factors
• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results
Threshold Functional Competencies
• Products, Services and Technology Knowledge -
Consumer
Differentiating Functional Competencies
• Sales Planning and Forecasting
• Solving Problems

Must have technical / professional qualifications

• Experience of retail store and customer
relationship management
• Revenue Target achievement and cost
management
Must have technical / professional qualifications • Essential : Graduation
• Desired : full – time post - graduation in business
management/MBA

Years of Experience

2-5 yrs

 

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Mid Level