Job Title : Store Manager

Location: Bilaspur, Chhattisgarh

About Us:-

Apna Mart is leading Retail Grocery Store and we are committed to delivering exceptional customer service and maintaining high operational standards across our stores.

Overview: We are seeking a dynamic and experienced Store Manager to oversee operations at our retail location. The ideal candidate will have a proven track record in retail management, exceptional leadership skills, and a passion for customer service. This role requires someone who can drive sales, manage staff effectively, and maintain high operational standards.

Roles & Responsibilities:

• Oversee daily operations of the store, ensuring smooth and efficient workflow.
• Set and achieve sales targets and goals, while maintaining profitability.
• Recruit, train, and manage a team of retail staff members.
• Create and implement strategies to maximize sales and customer satisfaction.
• Monitor inventory levels and ensure stock availability.
• Maintain high standards of store presentation and cleanliness.
• Handle customer inquiries and concerns, resolving issues promptly.
• Conduct regular performance evaluations and provide feedback to staff.
• Ensure compliance with company policies and procedures.
• Collaborate with senior management on strategic initiatives and marketing campaigns.

Skills Requirements:

• Proven experience as a Store Manager or similar role in retail.
• Strong leadership and managerial skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency in MS Office; familiarity with retail management software is a plus.
• Ability to motivate, guide, and support employees, fostering a positive work culture.
• Addressing staff and customer conflicts with professionalism and empathy.
• Ensuring staff is properly trained on company policies, customer service, and product knowledge.
• Assigning tasks to team members according to their strengths and areas of expertise.
• Clear and effective communication with customers, staff, and vendors.
• Quickly addressing and resolving customer issues or dissatisfaction.
• Ensuring excellent service to shoppers, resolving complaints, and maintaining a customer-first attitude.
• Overseeing stock levels and ordering processes to ensure the store is well-stocked with the right products at all times.
• Managing in-store promotions, product placement, and ensuring products are easily accessible and well-stocked.