Digital Repair Specialist

1) Air fiber Installation

2) CCTV Installation

3) Good communication

4) Customer satisfaction

Job Responsibilities

1. Shortlist, onboard and certify Partner/Technician

2. Ensure availability and manage upgrades or terminations

3. Conduct initial training, reskilling, upskilling, and periodic refresher programs

4. Deliver hands-on field training through OJTs

5. Track KPIs and performance metrics of partners and technicians

6. Take corrective actions based on evaluation outcomes

7. Guide and support issue resolution within TAT to ensure customer satisfaction

8. Conduct audits, inventory reconciliation and FTTx device inspections

9. Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades

10. Train and support extended service points

11. Travel to touchpoints as per requirement

12. Handle complaint management, out-calling, and coaching Jio Associates as per need

Skills & Competencies

1. Customer Focus

2. Communication skills

3. Problem Solving skills

4. Handset repair skills

5. Knowledge of spares operations

6. Knowledge of CRM Systems

7. Technical knowledge and field team management skills

Regards,

Mohammed Arab

6353515263