Assistant Manager - Service Process and Technical Call Center

AM - Service process & Technical call center

Responsibilities & Key Deliverables

Streamline field service processes and ensure effective implementation and monitoring.
Stay updated with industry best practices and incorporate them into operations.
Simplify processes without compromising compliance or core objectives.
Ensure breakdown and workshop turnaround time (TAT) is achieved within defined limits.
Establish & Develop technical call center capability.
Develop and maintain a best-in-class, user-friendly mobile application for customers and dealers, ensuring compliance and process integrity.
Oversee call center operations to deliver superior customer experience.
Monitor and improve service workflows for efficiency and customer satisfaction.
Support dealer team for service process clarification and implementation

Preferred Industries

Education Qualification

Diploma/Degree in Automobile Engineering / Mechatronics / Electronics / Mechanical Experience in field service/ Service process/ dealer network/Auditing dealership/Automobile call centre management

 

General Experience

Critical Experience

System Generated Core Skills

System Generated Secondary Skills

Experience Level

Mid Level