Assistant Manager - Product Warranty and Quality Analysis

Assistant Manager - PVT

Responsibilities & Key Deliverables

•In depth Warranty Parts failure analysis
•Participate in DFMEA & provide inputs related to past failures/ anticipated failures
•Warranty Parts clearance/Scrutiny of each claim/Give feedback to Dealers in case of any Discrepency in claim.
•Drive collaboration with suppliers to improve manufacturing processes and deploy benchmark manufacturing processes and implement ICA actions.
•Monitor supplier performance measurement, supplier audits along with SQE Team
•Visit to Dealers for critical cases investigation & Understanding of Product issue.
•Ensure Horizontal deployments of actions taken across models.
•Provide Technical solutions/Releasing Diagnosis Procedure/TSB etc.
•Should Handle the Product TAR & Provide satisfactory closure on time.
•Releasing Monthly Field Performace of suppliers to Senior Management.
•Failure Data analysis & Dashboard preparation.
•Daily monitoring of field complaints & effectiveness of actions taken
•Prepare & Release CCR (Concern Closing Report)
•Participate & contribute in vehicle RGA Trials during new models launch.
•Team Player & Ready to Travel across India in shorter time duration.
•Taking internal actions along with agencies with MQA/PQA for improving internal processes

 

 

Experience

~8-10 years - ME/BE Mechanical/Automobile engineering.

Industry Preferred

Automotive /OEM

Qualifications

ME/BE Mechanical/Automobile engineering.

General Requirements

• Self Start
• Result orientation with execution excellence
• Leveraging Human capital
• Customer Focus
• Strategic business orientation
• Negotiation Skills
• Collaborative Team Work Manufacturing process knowledge and product application knowledge  of Automotive HVAC and Engine Support System components including HVAC Unit, Compressor,Actuator Motor,Heat Exchangers,Climate control Module & Intended softwares, Radiator & Rubber Hoses, Air Intake system & Intercooler hoses,Fuel system components,Exhaust system Mfg.Process & welding Defects. 

Experience in Manufacturing process development, process audits, quality/problem solving tools,DFMEA & PFMEA.
Ability to take strong positions and not bow to pressure, high level of analytical ability & Mastery in data anlytical skill.

CRE/Six Sigma/MGB Certification is preferable

 

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.

Experience Level

Mid Level