As a Customer Care Executive, you will be responsible for ensuring exceptional customer experiences through effective communication, problem-solving, and relationship-building. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing assistance to enhance their overall satisfaction. Your role will contribute to maintaining a positive brand image and fostering long-lasting customer relationships. Responsibilities: - Provide accurate and detailed information about the breakdown or other related services. - Assist customers in troubleshooting technical issues and guiding them through solutions. - Handle and resolve customer complaints, escalating complex issues to appropriate departments when necessary. - Maintain accurate records of customer interactions and transactions in the CRM system. - Collaborate with internal teams to address customer needs, provide feedback, and contribute to process improvements. - Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved. - Participate in ongoing training and development programs to enhance customer service skills. - Uphold company values and policies while consistently delivering exceptional customer service. Qualifications: - High school diploma or equivalent in the field of automotive industry & mechanical engineering. - Strong verbal and written communication skills with interpersonal and active listening abilities. - Proficiency in using customer relationship management (CRM) software and other relevant tools. - Ability to adapt and respond effectively to various customer personalities and situations. - Problem-solving skills with a solution-oriented mindset.