As a Customer Care Executive, you will be responsible for ensuring exceptional customer experiences through effective communication, problem-solving, and relationship-building. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing assistance to enhance their overall satisfaction. Your role will contribute to maintaining a positive brand image and fostering long-lasting customer relationships.

Responsibilities:

- Provide accurate and detailed information about the breakdown or other related services.

- Assist customers in troubleshooting technical issues and guiding them through solutions.

- Handle and resolve customer complaints, escalating complex issues to appropriate departments when necessary.

- Maintain accurate records of customer interactions and transactions in the CRM system.

- Collaborate with internal teams to address customer needs, provide feedback, and contribute to process improvements.

- Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.

- Participate in ongoing training and development programs to enhance customer service skills.

- Uphold company values and policies while consistently delivering exceptional customer service.

Qualifications:

- High school diploma or equivalent in the field of automotive industry & mechanical engineering.

- Strong verbal and written communication skills with interpersonal and active listening abilities.

- Proficiency in using customer relationship management (CRM) software and other relevant tools.

- Ability to adapt and respond effectively to various customer personalities and situations.

- Problem-solving skills with a solution-oriented mindset.