Customer Care Executive

Informatic Computech Private Limited

Chakan

₹19,000 - ₹30,000 monthly

Fixed

19000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

167 applicants

Benefits include: Overtime Pay, PF

Job Description

As a Customer Care Executive, you will be responsible for ensuring exceptional customer experiences through effective communication, problem-solving, and relationship-building. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing assistance to enhance their overall satisfaction. Your role will contribute to maintaining a positive brand image and fostering long-lasting customer relationships.


Responsibilities:

- Provide accurate and detailed information about the breakdown or other related services.

- Assist customers in troubleshooting technical issues and guiding them through solutions.

- Handle and resolve customer complaints, escalating complex issues to appropriate departments when necessary.

- Maintain accurate records of customer interactions and transactions in the CRM system.

- Collaborate with internal teams to address customer needs, provide feedback, and contribute to process improvements.

- Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.

- Participate in ongoing training and development programs to enhance customer service skills.

- Uphold company values and policies while consistently delivering exceptional customer service.


Qualifications:

- High school diploma or equivalent in the field of automotive industry & mechanical engineering.

- Strong verbal and written communication skills with interpersonal and active listening abilities.

- Proficiency in using customer relationship management (CRM) software and other relevant tools.

- Ability to adapt and respond effectively to various customer personalities and situations.

- Problem-solving skills with a solution-oriented mindset.

Job role

Work location

Chakan, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Diploma

English level

Basic English

Regional language

Fluent in speaking Kannada, Telugu, Tamil, Gujarati, Marathi, Malayalam, Hindi

Degree/ Specialisation

ME/M.Tech in Automotive Engineering/ Automobile Engineering/ Mechanical Engineering, BE/B.Tech in Mechanical/ Automobile, Diploma in Computer Application/ Automobile Engineering/ Mechanical Automobile Engineering/ Mechanical Engineering (Atleast one)

Gender

Male

About company

Name

Informatic Computech Private Limited

Address

Chakan, Maharashtra, India

Job posted by Informatic Computech Private Limited

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