Maintenance Manager

Job Title: Maintenance Manager – Forklift Industry

Location: Chakan

Job Summary: The Maintenance Manager will lead and manage the Maintenance department,

focusing on the maintenance and repair of forklifts and material handling equipment. This role

involves supervising a team of technicians, ensuring high-quality Maintenance delivery, and

maintaining strong customer relationships.

Key Responsibilities:

Team Leadership and Management:

Recruit, train, and supervise a team of Maintenance technicians.

Assign tasks, monitor performance, and provide ongoing coaching to ensure high standards of

Maintenance.

Conduct regular performance evaluations and implement development plans.

Maintenance Operations Oversight:

Develop and implement maintenance procedures and schedules for forklifts and related equipment.

Ensure timely and efficient completion of Maintenance requests, minimizing equipment downtime.

Monitor Maintenance metrics such as response time, resolution rate, and customer satisfaction.

Customer Relationship Management:

Act as the primary point of contact for customer inquiries and Maintenance issues.

Resolve customer complaints promptly and professionally.

Maintain and strengthen relationships with existing clients to foster loyalty and repeat business.

Inventory and Budget Management:

Oversee the inventory of spare parts and materials, ensuring adequate stock levels.

Manage the Maintenance department's budget, controlling costs without compromising Maintenance

quality.

Negotiate with suppliers and vendors to secure favorable terms and pricing.

Safety and Compliance:

Ensure all Maintenance activities comply with safety regulations and company policies.

Conduct regular safety meetings and training sessions for the Maintenance team.

Maintain accurate records of Maintenance activities and equipment maintenance.

Experience:

Any Graduate

Minimum of 5 years of experience in the forklift or material handling industry.

At least 3 years in a supervisory or managerial role, overseeing Maintenance operations.

Skills:

Strong leadership and team management abilities.

Excellent communication and interpersonal skills.

Proficient in Maintenance management software and Microsoft Office Suite.

Solid understanding of mechanical and electrical systems related to forklifts.

Strong problem-solving skills and attention to detail.

Additional Requirements:

Valid driver’s license with a clean driving record.

Ability to work flexible hours, including weekends and holidays, as needed.

Willingness to travel to customer sites as required.

This role offers an opportunity to lead a dynamic team in a growing industry, with the potential for

professional development and career advancement.