Customer Care Executive

Team Snapshot: Market Development

Say hello to the Market Development team — the heartbeat of our revenue engine .

Whether it’s Renewals, High Value Memberships (HVM), Hubs, or our buzzing Retail

Centres, this team thrives on one shared spirit:

“Aaj ka sale kya hai?”

Your Mission as a Product Advisor

As a Product Advisor – Retail, you’ll be the face (and voice) of Shaadi.com to our customers

. Whether over the phone or at one of our walk-in centres, your role is to guide people

through one of the most important journeys of their lives — finding a life partner — and

help them make the most of our premium offerings.

What You’ll Do

• Call prospective customers from provided leads and pitch relevant Shaadi.com

premium services

• Convert free members to paid members by following our proven sales process

• Update call notes, follow-ups, and call outcomes in the system in real time

• Follow up with potential leads and track conversions with persistence and care

• Meet daily/weekly/monthly call volumes, talk time & revenue targets

• Handle walk-ins (if assigned) — engage with them, explain features, & convert to

premium

• Maintain all customer interaction records and documentation accurately

• Appear for regular performance check-ins and continue learning & growing

What You’ll Bring

• 6+ months of telesales or outbound calling experience

• Smart selling approach — persuasive yet consultative

• Strong communication skills (spoken + written) in English + any Indian language

• Clear diction and confident speech

• High energy, target orientation, and resilience under pressure

Why You’ll Love Working Here

• Dynamic, performance-driven culture

• Transparent targets + real rewards + daily hustle

• Regular incentives, shoutouts, and career growth

• A tight-knit team that works hard and celebrates harder

Timing? Full-time hustle mode

Experience? Just bring your energy, drive, and people skills

Ready to turn conversations into conversions?

Let’s go make that sale today.