Customer Care Executive

Job Requirements

1. Age - > 18 yrs and max Age 35
2. Education – Class 10+2 /Graduate and above
3. Industry - Customer Service
4. Work From Home

Job Overview

1. Business Area – Customer Service
2. Position – Advisor voice process
3. Nature of Job – Work from Home.
4. Candidates residing in Punjab and Chandigarh can apply.

Job Description

1. Manage all customer interactions as rostered within parameters.

2. Demonstrate ownership on calls when contacted by customer.

3. Respond to all customers in appropriate tone and language.

4. Offer a solution-based approach for all customer interactions.

5. Educate the customer at every given possible opportunity.

6. Ensure updation of product, system, process and policy knowledge.

7. Adhere to rostered timing, scheduled shifts and activities.

8. Capture customer details and data relevant to the call or service.

9. Resolve customer queries within agreed timelines.

10. Manage outbound campaigns as per business requirement.

11. Increase, develop and retain customer base through relationship building and service.

12. Follow all contact center policies, procedures, code of conduct and legislative requirements.

Skills & Competencies

1. English reading and comprehension proficiency
2. Strong problem-solving and customer focus
3. Attention to detail
4. Service mindset

Education & Experience

1. Education: 10+2 / Graduation in any discipline
2. 24/7 process - 6 days working in rotational shift & 1 rotational week off
3. IT Assets / Internet requirement - Candidate must have their own Laptop/Desktop/mobile device with stable internet connectivity & noise free workspace at home.