Customer Relations Executive

About the Company:

We are a fast-growing luxury diamond jewellery eCommerce platform, committed to delivering a premium customer experience through high-quality products and personalized client servicing. We are looking for a dynamic, presentable, and customer-focused professional to join our team.

Role Overview:

We are seeking a Customer Relationship Executive / Client Servicing Executive who will be responsible for customer handling, query resolution, payment follow-ups, and jewellery consultation, ensuring a seamless and premium experience across calls, chat, email, and in-person interactions.

Key Responsibilities:

• Build and maintain strong, long-term customer relationships to ensure repeat business
• Handle customer queries via telecalling, WhatsApp, chat, email, and face-to-face interactions
• Assist clients in diamond jewellery selection by understanding their preferences and needs
• Ensure quick and effective resolution of customer complaints
• Perform payment follow-ups and maintain accurate records through MIS & CRM systems
• Conduct upselling and cross-selling to expand the customer base and drive revenue
• Maintain and update customer databases and interaction records
• Share updates on latest jewellery collections and offers with customers
• Coordinate with internal teams for smooth order processing and delivery
• Conduct customer meetings/visits (if required) to strengthen relationships
• Analyze customer behavior and support strategic planning with management
• Monitor market trends and competitor activities

Required Skills & Competencies:

• Excellent communication & presentation skills (verbal and written)
• Strong customer handling & client servicing experience
• Confident in telecalling and relationship management
• Ability to build rapport and trust with premium clients
• Basic understanding of sales, upselling, and customer psychology
• Proficient in MS Office (Excel, Word) and CRM tools
• Well-groomed, professional, and customer-centric approach
• Positive attitude with a strong focus on customer satisfaction

Job Specifications:

• Bachelor’s degree in Business Administration or related field
• 1–3 years of experience in Customer Relationship / Customer Support / Sales Executive role
• Experience in Jewellery, Luxury Retail, or eCommerce industry (preferred)

Why Join Us?

• Safe & professional work environment (Female-friendly workplace)
• Fast career growth in luxury jewellery industry
• Attractive performance-based incentives
• Growth-oriented bonuses & internal promotions
• Supportive and collaborative team culture