Customer Support Executive

Here’s a **clear and professional Job Description (JD)** for a **Customer Support Executive** role focused on **calling and customer complaint handling**. You can use this for job postings or internal hiring.

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*Job Title: Customer Support Executive*

Department: Customer Support / Operations

Location: As per requirement

Experience: 1-2 Years

Qualification: 12th Pass / Graduate (Any stream)

Job Description:

We are looking for a proactive and customer-focused Customer Support Executive who will be responsible for handling inbound and outbound calls, resolving customer complaints, and ensuring high levels of customer satisfaction.

Key Responsibilities:

* Handle incoming and outgoing customer calls professionally and courteously

* Address customer complaints, queries, and service-related issues effectively

* Provide accurate information regarding products/services

* Maintain proper records of customer interactions and complaints

* Follow up with customers to ensure **issue resolution and satisfaction**

* Escalate unresolved issues to the concerned department in a timely manner

* Adhere to company policies, processes, and quality standards

* Meet daily call targets and service level expectations

Required Skills & Competencies:

* Good communication skills (Hindi/English; regional language preferred)

* Strong listening and problem-solving abilities

* Customer-oriented attitude with patience and empathy

* Basic computer knowledge (MS Excel, CRM systems preferred)

* Ability to work under pressure and manage multiple tasks.

Working Conditions:

* Working Days: As per company policy

* Working Hours: As per shift schedule

* Mode: Office-based