Inbound Tech Support - Voice/PPC Calls

Pure voice process (no chat/email). You will receive inbound calls and warm transfers (calls handed over to you), convert hot leads, and set qualified appointments for demos or next steps.

Key Responsibilities

• Answer inbound calls and handle warm transfers from the queue/teams
• Understand customer need; deliver a short, clear pitch aligned to the use case
• Handle objections and negotiate confidently to move the call forward
• Convert hot leads on the call and book appointments
• Make timely call-backs/follow-ups to drive decisions
• Update CRM/dialer with accurate notes, dispositions, and next steps
• Achieve daily/weekly targets: calls, conversions, appointments, talk time
• Follow US process compliance, QA standards, and call scripts

Must-Have Experience

• Experience in US sales is a must (International BPO/Inside Sales – Voice)
• Excellent US English: clear, neutral accent; confident and professional on calls
• Proven record in lead conversion and appointment setting
• Strong sales and negotiation skills; target-driven and persistent
• Comfortable with high call volumes and fast follow-ups
• Hands-on with CRM and auto-dialer tools