Telecaller

Here’s an example of a job description for a Telecaller that you can edit as need

We are looking for an enthusiastic **Telecaller** to contribute to generating sales or gathering information for our company. You will be responsible for contacting potential or existing customers to provide details about products and services, follow up on inquiries, and handle queries.

### **Responsibilities:**

- Make outgoing calls to potential customers and present our services/products.

- Answer questions, and provide accurate information about products/services.

- Maintain records of conversations and call details in the company’s database.

- Achieve the targeted number of calls and lead conversions.

- Obtain customer details and ensure customer database is updated.

- Handle customer complaints or questions with patience and professionalism.

- Build and maintain customer relationships.

- Conduct follow-ups as necessary.

### **Requirements:**

- High school diploma or equivalent.

- Proven experience as a telecaller or similar customer service/sales role.

- Excellent communication skills, both verbal and written.

- Strong customer service and problem-solving skills.

- Ability to work with targets.

- Proficient in MS Office and relevant database systems.

- Persistent, resilient, and results-oriented attitude.

- Ability to handle rejection and maintain positivity