Telesales Executive

• Manage inbound and outbound calls, emails, and chats with knowledge and efficiency.
• Identify and address customer needs, with a goal of total satisfaction.
• Provide expert answers to questions about products, pricing, and availability while presenting to customers.
• Follow company guidelines and procedures for communications with minimal supervision.
• Build expert, dynamic knowledge of the company’s products and services.
• Respond quickly, professionally, and accurately to customer inquiries.
• Maintain daily recordings and documentation of issues.
• Escalate customer success issues as necessary.
• Other duties as assigned.

Qualifications:

• Strong communication skills
• Ability to multitask, manage time, and prioritize.
• Ability to work individually and as a team member.