Workforce Management Analyst

Job Title: Workforce Management Executive (Travel Industry)

Location: Mohali (Onsite)

Job Description:

We are looking for a Workforce Management (WFM) Executive with prior experience in the travel industry to join our team at our Mohali office. The ideal candidate should have a strong understanding of WFM processes and the ability to manage resources efficiently.

Requirements:

• Minimum 1 year of experience in Workforce Management (WFM) within the Travel Industry
• Strong analytical and planning skills
• Ability to handle real-time monitoring, scheduling, and forecasting
• Excellent communication and coordination skills

Work Mode: Onsite

Location: Mohali

Job Opening: Workforce Management (WFM) Executive

Location: Mohali (Onsite)

Experience Required: Minimum 1 Year in Travel Industry (WFM)

We are looking for a Workforce Management Executive to join our team in Mohali. The ideal candidate should have prior experience in the Travel Industry WFM domain with strong analytical and planning skills.

Key Responsibilities:

• Real-time monitoring of call queues and agent productivity
• Forecasting, scheduling, and capacity planning
• Preparing daily, weekly, and monthly reports
• Ensuring SLA adherence and workforce optimization
• Coordinating with operations and management teams for smooth workflow

Required Skill Set:

Workforce Management (WFM) expertise

Good knowledge of Travel Industry processes

Strong analytical and problem-solving skills

Proficiency in Excel, MIS & reporting tools

Knowledge of workforce tools (NICE, IEX, Aspect, or similar)

Excellent communication & coordination skills

Mode of Work: Onsite (Mohali)

If you have the skills and passion for WFM, we would love to hear from you! Apply now or share your profile at gurpreet.kaur@ditinustechnology.com

For more details contact 7743059799