Technical Support Agent

Eclerx Services

Chandigarh

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

Analyst

Description

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.

Key Responsibilities:

  1. Make outbound calls to customers to address reported technical issues.
  2. Listen actively to customers' concerns and accurately diagnose the root cause of the problem.
  3. Provide clear and concise instructions to customers on troubleshooting steps.
  4. Guide customers through troubleshooting processes, ensuring they understand each step.
  5. Utilize various tools and resources to identify and resolve technical issues efficiently.
  6. Document all interactions and resolutions accurately in the customer database.
  7. Escalate unresolved issues to appropriate internal/external teams for further investigation.
  8. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
  9. Adhere to company policies and procedures at all times.

 

Requirements:

  1. Excellent communication skills, both verbal and written.
  2. Strong problem-solving abilities and attention to detail.
  3. Ability to remain calm and patient when dealing with frustrated customers.
  4. Technical aptitude and ability to quickly learn and understand new technologies.
  5. Previous experience in a technical support or customer service role is preferred.
  6. Familiarity with CRM software and call center technology is a plus.
  7. High school diploma or equivalent; additional technical certifications are a bonus.

 

Education: Bachelor's degree in any field is preferred.

Job role

Work location

Chandigarh, Chandigarh, Chandigarh, India

Department

Customer Support

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

About company

Name

Eclerx Services

Job posted by Eclerx Services

This job has expired