Area Service Manager – Two-Wheeler Segment

Job Overview

This role is pivotal in ensuring customer satisfaction, optimizing service processes, and leading a team of technicians and service centers to support the growth of our brand.

Key Responsibilities

1. Service Operations Management

• Manage day-to-day service operations for EV two-wheelers, ensuring timely and efficient service delivery.
• Supervise the installation, maintenance, and repair of EV components, including batteries, charging systems, and motor control units.
• Monitor service center activities and field service performance to maintain quality standards and compliance.

2. Technical Expertise & Support

• Provide technical guidance to service technicians on EV systems, diagnostics, repairs, and preventive maintenance.
• Stay updated on the latest EV technologies, software updates, and troubleshooting methods.
• Collaborate with engineering teams to resolve complex technical issues.

3. Customer Service & Satisfaction

• Address and resolve customer issues promptly, maintaining high levels of customer satisfaction.
• Analyze feedback and warranty claims to identify areas for service improvement.
• Implement strategies to minimize vehicle downtime and enhance the ownership experience.

4. Team Leadership & Development

• Recruit, train, and lead a team of service technicians and support staff within the region.
• Conduct regular training sessions on emerging EV technologies and safety protocols.
• Set performance goals and track KPIs related to service quality, repair turnaround times, and customer satisfaction.

Qualifications

• Bachelor’s degree in Mechanical/Automobile Engineering or a related field.
• 4+ years of experience in the automobile OEM industry, preferably in the EV sector.
• In-depth knowledge of two-wheeler service operations and EV-specific systems.
• Strong leadership, communication, and problem-solving skills.
• Willingness to travel extensively within the assigned region.

Email for Applications: yashi.s@obenelectric.com