Area Service Manager – Two-Wheeler Segment

Oben Electric Vehicles

Chandigarh

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Details

Job Description

Area Service Manager – Two-Wheeler Segment


Job Overview

This role is pivotal in ensuring customer satisfaction, optimizing service processes, and leading a team of technicians and service centers to support the growth of our brand.


Key Responsibilities

1. Service Operations Management

  • Manage day-to-day service operations for EV two-wheelers, ensuring timely and efficient service delivery.
  • Supervise the installation, maintenance, and repair of EV components, including batteries, charging systems, and motor control units.
  • Monitor service center activities and field service performance to maintain quality standards and compliance.

2. Technical Expertise & Support

  • Provide technical guidance to service technicians on EV systems, diagnostics, repairs, and preventive maintenance.
  • Stay updated on the latest EV technologies, software updates, and troubleshooting methods.
  • Collaborate with engineering teams to resolve complex technical issues.

3. Customer Service & Satisfaction

  • Address and resolve customer issues promptly, maintaining high levels of customer satisfaction.
  • Analyze feedback and warranty claims to identify areas for service improvement.
  • Implement strategies to minimize vehicle downtime and enhance the ownership experience.

4. Team Leadership & Development

  • Recruit, train, and lead a team of service technicians and support staff within the region.
  • Conduct regular training sessions on emerging EV technologies and safety protocols.
  • Set performance goals and track KPIs related to service quality, repair turnaround times, and customer satisfaction.


Qualifications

  • Bachelor’s degree in Mechanical/Automobile Engineering or a related field.
  • 4+ years of experience in the automobile OEM industry, preferably in the EV sector.
  • In-depth knowledge of two-wheeler service operations and EV-specific systems.
  • Strong leadership, communication, and problem-solving skills.
  • Willingness to travel extensively within the assigned region.


Email for Applications: yashi.s@obenelectric.com

Job role

Work location

Chandigarh

Department

Production / Manufacturing / Engineering

Role / Category

Manufacturing - Engineering

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 4 years

About company

Name

Oben Electric Vehicles

Job posted by Oben Electric Vehicles

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