Area Service Manager – Two-Wheeler Segment
Oben Electric Vehicles
Area Service Manager – Two-Wheeler Segment
Oben Electric Vehicles
Chandigarh
Not disclosed
Job Details
Job Description
Area Service Manager – Two-Wheeler Segment
Job Overview
This role is pivotal in ensuring customer satisfaction, optimizing service processes, and leading a team of technicians and service centers to support the growth of our brand.
Key Responsibilities
1. Service Operations Management
- Manage day-to-day service operations for EV two-wheelers, ensuring timely and efficient service delivery.
- Supervise the installation, maintenance, and repair of EV components, including batteries, charging systems, and motor control units.
- Monitor service center activities and field service performance to maintain quality standards and compliance.
2. Technical Expertise & Support
- Provide technical guidance to service technicians on EV systems, diagnostics, repairs, and preventive maintenance.
- Stay updated on the latest EV technologies, software updates, and troubleshooting methods.
- Collaborate with engineering teams to resolve complex technical issues.
3. Customer Service & Satisfaction
- Address and resolve customer issues promptly, maintaining high levels of customer satisfaction.
- Analyze feedback and warranty claims to identify areas for service improvement.
- Implement strategies to minimize vehicle downtime and enhance the ownership experience.
4. Team Leadership & Development
- Recruit, train, and lead a team of service technicians and support staff within the region.
- Conduct regular training sessions on emerging EV technologies and safety protocols.
- Set performance goals and track KPIs related to service quality, repair turnaround times, and customer satisfaction.
Qualifications
- Bachelor’s degree in Mechanical/Automobile Engineering or a related field.
- 4+ years of experience in the automobile OEM industry, preferably in the EV sector.
- In-depth knowledge of two-wheeler service operations and EV-specific systems.
- Strong leadership, communication, and problem-solving skills.
- Willingness to travel extensively within the assigned region.
Email for Applications: yashi.s@obenelectric.com
Job role
Work location
Chandigarh
Department
Production / Manufacturing / Engineering
Role / Category
Manufacturing - Engineering
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 4 years
About company
Name
Oben Electric Vehicles
Job posted by Oben Electric Vehicles