Customer Relationship Manager

We are looking for a friendly, proactive, and detail-oriented Customer Relationship Manager (CRM) to manage customer interactions at our printing retail outlet. The ideal candidate should have strong customer-handling skills, thorough knowledge of our products and pricing, and the ability to guide customers to the right printing solutions.

*Key Responsibilities:*

* Greet customers and understand their printing requirements

* Provide accurate information about products, services, and pricing

* Maintain complete knowledge of all printing options (digital, offset, formats, finishes, etc.)

* Prepare quotations and ensure correct billing

* Coordinate with the production team to ensure timely and accurate order fulfillment

* Handle customer queries, feedback, and complaints professionally

* Maintain customer records and follow up on repeat or bulk orders

* Upsell or suggest suitable products/services when appropriate

*Required Skills & Qualifications:*

* Prior experience in retail customer service (printing industry experience preferred)

* Excellent communication and interpersonal skills

* Strong understanding of pricing, products, and basic costing

* Customer-focused attitude with problem-solving skills

* Ability to multitask in a fast-paced retail environment

* Basic computer skills (billing software, MS Excel, or POS systems)

*Preferred Qualities:*

* Polite, patient, and presentable

* Organized and detail-oriented

* Reliable and punctual

*What We Offer:*

* Supportive work environment

* Opportunity to grow with the business

* Competitive salary (based on experience)