Customer Service Executive

Role Overview The Executive – Customer Coordination will play a key role in managing customer interactions and internal coordination. This position involves engaging with customers, capturing and updating requirements in the CRM, ensuring timely follow-ups, and coordinating closely with sales, operations, and business leadership to ensure smooth execution of customer requests.

• Key ResponsibilitiesInteract with customers via calls, emails, and chat to understand their basic requirements
• Collect and verify customer contact details and requirement information
• Accurately enter and update customer data, interactions, and remarks in the CRM as per defined SOPs
• Conduct timely follow-ups with customers to progress leads and close pending actions
• Respond to customer chats and queries in a professional and prompt manner
• Coordinate internally with Sales and Operations teams to ensure smooth handover and execution
• Review internal comments and instructions mentioned in the CRM and take appropriate actions
• Ensure all customer-related information is updated in real time and maintained accurately
• Prepare daily MIS reports and share updates with the reporting manager
• Prepare weekly and monthly consolidated reports and present insights to management
• Work closely with the Business Lead / Business Head to support ongoing business requirements and priorities
• Skills & RequirementsStrong spoken and written English communication skills (mandatory)
• Basic to intermediate proficiency in MS Office (Excel, Word, Outlook)
• Ability to multitask, follow SOPs, and work in a process-driven environment
• Attention to detail and accuracy in data entry and reporting
• Basic understanding or prior experience with CRM systems is preferred
• Customer-friendly attitude with a problem-solving mindset
• Ability to coordinate effectively across multiple internal teams
• Preferred QualificationsGraduate or Diploma holder (any stream)
• Prior experience in customer support, coordination, inside sales, or CRM-based roles is an added advantage