Front Desk Associate

Job Responsibilities:

1. Greeting and welcoming guests with professionalism and warmth
2. Handling check-ins, check-outs, and managing room reservations
3. Overseeing front desk operations, phone, and email communication
4. Responding to guest inquiries and resolving issues efficiently
5. Coordinating with housekeeping, F&B, and internal departments
6. Maintaining accurate guest records and front desk reports
7. Ensuring the front office is clean, organized, and guest-ready at all time