Logistics Manager

We are looking for *Logistics & Dispatch Manager*_

_*Location*_ : Mohali

_*Department:*_ Supply Chain & Operations

_*Experience*_ : In Logistics, Dispatch, or Supply Chain Management

_*About the Role*_

We are looking for a proactive and detail-oriented Logistics & Dispatch Manager to lead our end-to-end dispatch operations. The ideal candidate will ensure seamless order fulfilment, on-time dispatches, efficient last-mile coordination, and continuous improvements in delivery performance.

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_*Key Responsibilities*_

* Dispatch & Order Fulfilment

* Oversee daily dispatch operations from order receipt to final delivery.

* Ensure accurate, timely, and damage-free dispatch of all shipments.

* Coordinate with warehouse teams to maintain dispatch readiness and load accuracy.

* Logistics Coordination

* Manage transport partners, develop schedules, and ensure vehicle availability for timely pickups.

* Monitor in-transit movement and proactively address route delays or disruptions.

* Track and escalate exceptions (delays, damages, RTOs, misroutes) for swift resolution.

_*Delivery & Performance Optimization*_

* Improve TAT (Turnaround Time) through route planning, load consolidation, and vendor performance evaluation.

* Optimize delivery flows to reduce cost-per-shipment without impacting service levels.

* Analyse dispatch and delivery metrics to identify gaps and implement corrective actions.

* Inventory & Documentation

* Ensure accurate documentation: manifests, LR copies, e-way bills, dispatch sheets, and POD management.

* Coordinate with sales, warehouse, and finance teams for smooth order processing and billing alignment.

* Maintain dispatch MIS, daily logs, and shipment trackers.

* Vendor & Team Management

* Liaise with logistics partners to negotiate rates, service SLAs, and performance KPIs.

* Guide and train the dispatch and warehouse handling staff.

* Monitor vendor compliance to safety, quality, and company SOPs.

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_*Required Skills & Experience*_

* Strong understanding of logistics operations: dispatch, routing, transport coordination, and tracking.

* Hands-on experience with TMS / logistics portals / ERP systems.

* Analytical mindset with ability to read dashboards, MIS, and identify bottlenecks.

* Excellent communication and stakeholder management skills.

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_*Preferred Qualifications*_

* Experience in FMCG, beverages, or high-movement consumer goods is a plus.

* Knowledge of 3PL management and last-mile delivery models.