Operations Executive

We are looking for a Operations Executive who can handle the customers operations, manage field technicians, and maintain high-level communication with both internal production teams and the client.

Role & responsibilities

• Managing Customer Service Field Team / Support technicians
• Attending customer calls and complaints professionally
• Coordinating with client, production team and management
• Proactively monitoring of VTS devices through dashboard/MIS/Web App
• Planning replacement / maintenance of faulty devices
• Conducting customer trainings on VTS front-end operations/reports generations.
• GPS Data Analysis
• Updating Information Systems
• Reporting Progress / Status to customer and other concerned@EON
• Other relevant activities related to VTS Operations and desired by client

Preferred candidate profile

• Graduate in any discipline with a one-year computer diploma, or a Degree in Electronics & Communication, Mechanical, or equivalent.
• Planning & Scheduling of team work
• Good verbal & written communication skill
• Active problem solving skills
• Ability to handle pressure
• Knowledge of Open Office / MS-Office, Google Map

Specific details-

• Ops runs 24X7, must be willing to work in shifts
• Must have own conveyance,
• Posting at PUNBUS VTS Control Room, Sector 17 CHD

About company

An ISO Certified 9001:2015 company headquartered in the Northern Indian city of Mohali (adjoining Chandigarh) an area that offers an unmatched work-life balance. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of Defence Electronics and asset tracking systems to its clients.