Operations Program Manager

Program Manager

Description

Role Overview:

We are seeking a highly experienced and strategic Operations Manager with 18+ years of experience to lead and optimize end-to-end business operations. The ideal candidate will drive operational excellence, enhance productivity, manage large teams, and align operations with organizational goals.

Key Responsibilities:

• Lead and oversee end-to-end operations across business units, ensuring efficiency and scalability
• Develop and implement operational strategies, policies, and processes aligned with business objectives
• Drive process optimization, cost reduction, and productivity improvements
• Manage large cross-functional teams, including hiring, mentoring, and performance management
• Collaborate with senior leadership on business planning, forecasting, and execution
• Ensure adherence to quality standards, compliance, and risk management protocols
• Monitor and analyze KPIs, SLAs, and operational metrics to drive continuous improvement
• Handle stakeholder management, including internal leadership and external clients/vendors
• Lead digital transformation and automation initiatives where applicable
• Manage budgets, resource allocation, and operational P&L

Required Skills & Qualifications:

• 18+ years of experience in Operations Management / Delivery Leadership
• Proven track record of managing large-scale operations and teams (100+ members preferred)
• Strong expertise in process improvement methodologies (Lean, Six Sigma, etc.)
• Excellent leadership, decision-making, and problem-solving skills
• Strong stakeholder and client management experience
• Experience in budgeting, forecasting, and P&L management
• Ability to drive change management and transformation initiatives
• Proficiency in data-driven decision-making and reporting tools

Preferred Qualifications:

• MBA / Postgraduate degree in Business Administration, Operations, or related field
• Experience in IT/ITES, BFSI, or Consulting domains
• Certifications such as Lean Six Sigma, PMP are a plus