Senior IT Helpdesk Analyst

Senior Analyst

Description

Location – Chandigarh

Notice Period – Immediate Joiner / 15 days

Experience – 3+ Yrs

Job Description:

Expectation:

As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. 

A problem-solving attitude with an ability to work with your team to achieve specific goals.

Excellent communication Skills written & verbal

Describe Role & Responsibilities :

The candidate should have had experience in the following activities: 

Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 10, Mac, Outlook, Citrix, email clients and applications.

L1/L2 support for System and network troubleshooting

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Contribute to improving customer support by actively responding to queries and handling complaints

Support India as well as onsite international users

Own and execute IT asset movement and management

Ability to install and troubleshoot All in One and Laser Printers.

Escalation Management

Understanding of Microsoft Windows systems and network security concepts

Comfortable in working in rotational shifts

Good in analyzing root cause and providing the resolution

Specific Domain / Technical / Functional skills:

Proven work experience as an IT Analyst

Solid technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Teamwork skills.