• As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. 
• A problem-solving attitude with an ability to work with your team to achieve specific goals.
• Excellent communication Skills written & verbal

Describe Role & Responsibilities

The candidate should have had experience in the following activities: 

• Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 10, Mac, Outlook, Citrix, email clients and applications.
• L1 support for System and network troubleshooting
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Contribute to improving customer support by actively responding to queries and handling complaints
• Support India as well as onsite international users
• Own and execute IT asset movement and management
• Ability to install and troubleshoot All in One and Laser Printers.
• Escalation Management
• Understanding of Microsoft Windows systems and network security concepts
• Comfortable in working in rotational shifts
• Good in analyzing root cause and providing the resolution

• Proven work experience as an IT Analyst
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Teamwork skills.