Senior Quality Analyst

Senior Analyst

Description

eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst.  

Job Description:

• Should able to provide effective feedback 
• Should participate client calibrations
• Should have fair knowledge of KPIs
• Conduct team huddles and meetings to discuss operational updates
• Advocate and follow organizational policies and procedures
• Ensure all client deliverables met within timelines
• Ensure productivity/quality enhancement and process meet all metrics

Basic Requirement:

• Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
• Good Communication Skills – Verbal & Written(Comprehension)
• Good Customer Handling Skills
• Needs to have ability to adapt to perpetual changes as per Business requirement.
• Flexible for 24X7 Shifts
• Good Knowledge of Inbound Quality operations 
• Good Knowledge of excel
• Ability of analysing information and evaluating results to choose the best solution 
• Ability to quickly and efficiently assimilate process knowledge
• Detail & result oriented, self-motivated with good analytical skills 
• Excellent communication and interpersonal skills including English language skills
• Professional in conduct/behavior, appearance, and communication 
• Ability to work in teams
• Should not have any commitments – part time courses, tuitions

Preferred Qualifications- Graduation in any stream.