Job Title: Senior Operations Manager – Cleaning & Hospitality Services

Location: On-site (Work From Office)

Job Type: Full-Time

Working Hours: 6:30 PM – 3:30 AM (your local time)

About the Role:

We are looking for a highly organized and experienced Senior Operations Manager to lead our cleaning and hospitality operations. This role is central to ensuring day-to-day tasks run smoothly, properties remain in excellent condition, and our guests consistently enjoy 5-star experiences. If you thrive in a fast-paced environment, have strong leadership skills, and are ready to work night shifts from our office, we’d love to meet you.

Key Responsibilities:🧹 Cleaning Operations

• Send automated and manual cleaning reminders
• Maintain and update the cleaning checklist file
• Hire, onboard, and coordinate with new cleaners
• Oversee trash removal processes and ensure timely execution

📦 Supplies Management

• Order and track cleaning and hospitality supplies
• Save receipts in client folders and update the expenses file

📲 Hospitable Cleaning Automation

• Manage cleaner profiles in Hospitable (add/remove)
• Automate and monitor cleaning reminders and tasks

🌟 Guest Surveys & Feedback

• Monitor guest survey responses each morning
• Follow up with guests to ensure a 5-star experience
• Share feedback with cleaners to drive continuous improvement

📸 Claims Handling (Lispa Coordination)

• Collect before/after photos, invoices, and supporting documents
• Coordinate with Lispa for submitting claims related to cleaning issues

💬 Cleaner Communications

• Serve as the primary point of contact in all cleaner groups
• Approve cleaning costs and set pricing
• Hire new cleaners based on demand

🏘️ Property Information Management

• Keep property info files accurate and updated
• Connect with cleaners for missing or updated property data

💰 Cleaner Invoice Management

• Process and verify cleaner invoices
• Record cleaning costs in the reservations file
• Audit partner data entries and coordinate invoice payouts

🚨 Very Important Note:

The candidate must be extremely fluent in English, both spoken and written. Strong communication with international teams and clients is a critical part of this role.