Subject Matter Expert - NOC

Job Eligibility:

• >=7 years' experience of IT or related domain.
• Excellent written and verbal communication skills.
• Strong interpersonal skills such as communication skills, and active listening.
• Education: Graduate (Any stream) preferably in computer science or related field.

Job Responsibilities:

• Advanced troubleshooting knowledge on Windows no-boot and BSODs.
• Advance knowledge of windows performance-related issues.
• Able to handle windows VSS writer issues.
• Hands-on experience on Active Directory Servers.
• Able to read event logs and purpose a solutions
• Knowledge of windows RAID, Failover Clustering.
• Understanding of Virtualization.
• Basic understanding of VMware/Hyper V/Azure

Must Have:

• Proven experience of 7 years in a combined customer service handling or Managed Services role and at least 3+ years of relevant experience in required technology.
• Excellent knowledge on troubleshooting and hands on in Windows Patching.
• Good academic background with a degree or equivalent qualification in Information Technology, Computing or relevant course an advantage.
• Experience of providing structured feedback and coaching others.
• High standard of communication both written and verbal, must have prior experience with servicing and communicating with onshore Clients
• Capable of managing own workload with minimal supervision to tight deadlines
• Able to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution.
• Keen to offer ideas and solutions to develop the Managed Services function.