Overview:

As an Immigration TeleCaller, you will play a crucial role in facilitating communication between the immigration consultancy firm and prospective clients. Your primary responsibility will be to engage with individuals seeking immigration services, providing information, and guiding them through the initial stages of the immigration process. Strong communication skills, a customer-centric approach, and a comprehensive understanding of immigration procedures are essential for success in this role.

Key Responsibilities:

· Initiate outbound calls to potential clients who have expressed interest in immigration services.

· Provide detailed information about various immigration programs, eligibility criteria, and documentation requirements.

· Address client queries and concerns in a professional and courteous manner.

· Conduct preliminary assessments to determine the eligibility of potential clients for specific immigration programs.

· Gather relevant information from clients to assist the immigration consultants in evaluating their case.

· Schedule appointments for clients to consult with immigration consultants or attend informational sessions.

· Conduct follow-up calls to track the progress of clients' applications and address any additional requirements or concerns.

· Update and maintain accurate records of client interactions, inquiries, and status updates in the customer relationship management (CRM) system.

Requirements:

· Excellent verbal communication skills.

· Knowledge of immigration policies, procedures, and eligibility criteria.

· Attention to detail and the ability to ensure accuracy in documentation guidance.

· Proficient in using CRM software and other communication tools.