Telecaller

Job Summary:

The Telecaller – Visa Counseling will be responsible for reaching out to potential students or clients, explaining visa and immigration services, and assisting them throughout the visa consultation process. The role involves effective communication, lead follow-up, and coordination with the counseling team to ensure a smooth client experience.

Key Responsibilities:

• Make outbound calls to potential clients interested in study abroad or visa services.
• Explain visa procedures, documentation requirements, and available country options.
• Maintain a detailed record of inquiries, follow-ups, and conversions.
• Schedule appointments for walk-ins or detailed counseling sessions.
• Respond promptly to customer queries received through calls, WhatsApp, or emails.
• Coordinate with visa counselors to ensure timely updates and client support.
• Achieve daily and monthly calling and conversion targets.
• Maintain professionalism and confidentiality in all client interactions