Telecaller

An immigration telecaller's job involves making outbound calls to potential clients to promote immigration services, such as study or work visas, and handling inbound calls to answer questions and explain processes. Key responsibilities include generating leads, explaining visa options and eligibility, scheduling appointments with immigration consultants, following up with leads, and maintaining client records. The role requires strong communication, persuasive skills, and basic computer and customer service experience. 

Key responsibilities

Client communication: Make outbound calls to potential clients to generate leads and provide information on immigration services. Handle inbound calls to address client inquiries.

Information and counseling: Explain different visa types (e.g., study, work, PR, tourist) and their eligibility criteria.

Lead and appointment management: Follow up with potential clients, generate leads, and schedule appointments for clients with immigration consultants or legal advisors.

Data management: Maintain accurate client records, call logs, and follow-up schedules using a database.

Customer service: Ensure client satisfaction by addressing concerns and building positive client relationships.