Telesales Executive

Job Title: Telecaller cum Back Office Coordinator

About the Role:

We are looking for a motivated and well-organized Telecaller cum Back Office Coordinator to join our team. The ideal candidate will handle inbound and outbound calls, follow up with clients, and coordinate daily office activities. You’ll be the bridge between our clients, sales team, and management to ensure smooth workflow and effective communication.

Key Responsibilities:

• Make outbound calls to potential and existing clients to explain products/services and generate leads.
• Handle inbound calls, answer queries, and provide accurate information.
• Maintain and update client databases, CRM entries, and lead records.
• Schedule meetings, follow up on appointments, and coordinate with the sales team.
• Prepare daily, weekly, and monthly reports on calls, leads, and follow-ups.
• Assist management in documentation, data entry, and general administrative tasks.
• Coordinate with other departments to ensure the timely completion of tasks.
• Support marketing and promotional activities when required.

Skills & Requirements:

• Excellent communication and interpersonal skills (Hindi & English preferred).
• Strong telephone etiquette and convincing ability.
• Good knowledge of MS Office (Word, Excel, PowerPoint) and basic computer operations.
• Ability to multitask and manage time effectively.
• Team player with a proactive and positive attitude.
• Prior experience in telecalling, customer service, or coordination roles is an added advantage.