BPO Telecaller

1. BPO/Call Center Job RoleIn the context of Business Process Outsourcing (BPO) or customer service, a Voice Process typically means a job that involves speaking directly with customers via phone. It’s divided into:

• Inbound Voice Process: Handling incoming customer calls (e.g., support).
• Outbound Voice Process: Making outgoing calls (e.g., sales, collections).

2. Speech Processing (Technical)In a technical context, "voice process" could relate to:

• Speech Recognition (converting voice to text)
• Text-to-Speech (TTS)
• Voice modulation or synthesis

3. Interview PreparationYou might be referring to preparing for an interview or understanding the workflow for a voice-based job role, including communication skills, accent training, etc.1. BPO/Call Center Job RoleIn the context of Business Process Outsourcing (BPO) or customer service, a Voice Process typically means a job that involves speaking directly with customers via phone. It’s divided into:

• Inbound Voice Process: Handling incoming customer calls (e.g., support).
• Outbound Voice Process: Making outgoing calls (e.g., sales, collections).

2. Speech Processing (Technical)In a technical context, "voice process" could relate to:

• Speech Recognition (converting voice to text)
• Text-to-Speech (TTS)
• Voice modulation or synthesis

3. Interview PreparationYou might be referring to preparing for an interview or understanding the workflow for a voice-based job role, including communication skills, accent training, etc.1. BPO/Call Center Job RoleIn the context of Business Process Outsourcing (BPO) or customer service, a Voice Process typically means a job that involves speaking directly with customers via phone. It’s divided into:

• Inbound Voice Process: Handling incoming customer calls (e.g., support).
• Outbound Voice Process: Making outgoing calls (e.g., sales, collections).

2. Speech Processing (Technical)In a technical context, "voice process" could relate to:

• Speech Recognition (converting voice to text)
• Text-to-Speech (TTS)
• Voice modulation or synthesis

3. Interview PreparationYou might be referring to preparing for an interview or understanding the workflow for a voice-based job role, including communication skills, accent training, etc.