Customer Relationship Manager

Saimur Impex

Work from home

₹17,000 - ₹40,000 monthly*

Fixed

17000 - ₹30000

Average Incentives*

10,000

Earning Potential

40,000

You can earn more incentive if you perform well

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

31 applicants

Benefits include: Overtime Pay, Annual Bonus, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Health Insurance

Job Description

Customer Relationship Manager (Job Role) A Customer Relationship Manager is a professional responsible for building and maintaining strong relationships with customers to ensure satisfaction, retention, and business growth.


Key Responsibilities:

  • Managing customer interactions and communication
  • Handling client queries, complaints, and feedback
  • Building long-term relationships with clients
  • Serve as a point of contact for resolving customer concerns and coordinating internal resources to ensure a seamless customer experience.
  • Ensuring customer satisfaction and retention
  • Identify upsell and cross-sell opportunities and align our Team to close them.
  • Advocate for the customer by relaying Customer feedback to internal teams for product improvement/Service standards.
  • Track and analyze key account metrics - client usage, engagement and satisfaction metrics and report on KPI/other service quality indicators and modify SOP doing RCA.
  • Ensure service level agreements (SLAs) are met or exceeded and ensure Service operations are met with adequate training as required.




Job role

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Diploma

Skills

Problem solving, Customer satisfaction, Reporting, Communication, Data handling, Negotiation

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Tamil, Hindi

Age limit

20 - 45 years

Gender

Female

About company

Name

Saimur Impex

Address

Alandur, Chennai, Tamil Nadu, India

Job posted by Saimur Impex

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