Customer Support Executive

Job description

We are hiring Customer Support Executives for a voice process to handle inbound and outbound customer calls. The role involves assisting customers with service-related queries, providing accurate information, and ensuring a high level of customer satisfaction through effective communication.

Here are 4 clear responsibility points you can add:

• Explain company services and offers to customers in a simple and clear manner so they can easily understand the benefits.
• Encourage customers to upgrade or purchase additional services through proper guidance and convincing communication.
• Resolve customer queries and complaints politely while ensuring a smooth and positive experience.
• Maintain high customer satisfaction by providing accurate information, timely support, and professional interaction at all times.