DRA Senior Telecaller

A bank collection job involves contacting customers with overdue accounts to secure payments, negotiate repayment plans, and minimize credit risk. Key duties include monitoring delinquent accounts, maintaining accurate records, and adhering to financial regulations, usually requiring strong communication, negotiation, and problem-solving skills.

Core Responsibilities

• Customer Contact: Reach out to clients via phone, email, or mail to discuss outstanding debts.
• Negotiation: Develop and negotiate payment plans or settlements, balancing company goals with client capabilities.
• Debt Recovery: Collect payments and follow up on missed payments.
• Record Keeping: Maintain detailed, accurate records of all collection efforts, calls, and customer interactions in the banking system.
• Compliance: Ensure all activities strictly comply with state and federal debt collection laws (e.g., FDCPA).
• Reporting: Regularly report on delinquent account status and recovery progress to management.