Fitter Technician

Regular activities Fitter

1) Call adherence

• a) Daily reporting to respective RC/Territory Managers in terms of attendance.

Logging in app and marking attendance for the day.

• Checking pending and new tickets logged and deciding on the route plan to execute tickets.
• Report RC in the morning and discuss for todays call or any material requirements
• Ensure all tools are available in his tool bag and required PPEs are carried and used during the market visit."
• Ensure all Reactive calls gets rectified with TAT
• Store visitation for execution of ticket as per FIFO and ensure all calls gets rectified with TAT
• Discuss with RC / TM in case on any issue/support
• Visit the stores as per plan agreed by TM
• Check the SRMS to attend new tickets if any in that vicinity.
• Ensure timely approval of element in SRMS
• Check the market for competition GSB and Fixture installation and capture photos and sharing to RC and TM.
• Ensure proper store assessment of stores & identification of defects in reactive visits. 
• Ensure that the issue has been checked thoroughly before raining element approval
• Ensure correct element is selected in the category
• Discuss with RC/KAM in case of any deviation
• Ensure permanent solution to the defect
• Execution of raised ticket and checking the store for other issues if any and getting ticket logged
• During the store visit , correctly mapping the activity done i.e. issues observed , closed , no permission etc. in the app itself.
• Validate any activity required at Store with respective Territory Manager before rectification. 

Coordinate with RC/TM and ensure the correct activity is being carried out

• Discuss with RC/TM in case dealer is highlighting any other issues
• Report to RC/TM in case of any defects is identified in Samsung fixtures
• Capture before & after images and discarded element after every rectification activity
• Ensure that the pictures are captured properly
• Ensure New elements specs are visible in app
• Ensure discarded elements is handed over to Dealer
• Close activities at Store to dealer satisfaction & get acknowledgment on Store assessment & activity details 
• Getting dealer confirmation on execution of ticket before leaving the store
• No problem fix status of TKT acceptable.
• Updating work done and Logging out from app."

Ensure at least 95% call closure on daily basis

• Ensure at least 95% call closure on daily basis

Material /inventory coordination 

• Ensure to carry the basic items in the kit bag 
• Fitter to carry kit bag with items as per requirement
• Coordinate all material requirements from Vendor back office through RC
• Checking for items like bar stool / magnetic key from the office
• Arrange for off the shelves procurement of items required for any rectification activity at Stores. 
• Getting funds from office or RC and sourcing items from the market or collecting them from RC