Store Manager

Job Title: Store Manager – Operations

Company: bigbasket

Experience: Minimum 3 Years (Operations & Route Handling)

Location: As per business requirement

Job Summary

We are looking for an experienced Store Manager – Operations to oversee end-to-end store operations, manage multiple delivery routes, and ensure seamless last-mile execution. The role requires strong leadership, operational excellence, and the ability to manage people, processes, and performance to meet service-level agreements.

Key Responsibilities

• Manage daily store operations, including inbound, picking, packing, dispatch, and last-mile delivery.
• Handle and optimize multiple delivery routes, ensuring timely and accurate order fulfillment.
• Monitor route productivity, delivery TAT, rider utilization, and cost efficiency.
• Lead, train, and manage store staff, delivery executives, and supervisors.
• Ensure inventory accuracy, shrinkage control, audits, and stock availability.
• Drive adherence to SOPs, safety, and compliance standards.
• Analyze operational KPIs such as OT, premature logouts, absenteeism, productivity, and losses.
• Coordinate with City Ops, Supply Chain, HR, and Loss Prevention teams.
• Handle escalations related to customer issues, delivery failures, and manpower gaps.
• Implement continuous improvement initiatives to enhance service quality and efficiency.

Required Skills & Competencies

• Strong knowledge of operations management and last-mile logistics
• Hands-on experience in route planning and route handling
• People management and team leadership skills
• Data-driven mindset with the ability to analyze operational reports
• Problem-solving and decision-making abilities
• Good communication and stakeholder management skills

Eligibility Criteria

• Minimum 4 years of experience in Operations (Retail / E-commerce / Q-Commerce / Logistics)
• Proven experience in handling multiple routes and delivery operations
• Exposure to store or hub management is mandatory
• Willingness to work in rotational shifts and handle business exigencies

Preferred Background    

• Experience in bigbasket, Blinkit, Swiggy Instamart, Zepto, Amazon, or similar Q-commerce platforms
• Knowledge of inventory control, audits, and loss prevention

We offer a fast-paced environment with opportunities to grow and lead high-impact operations.

Contact:

Stanlin Christopher

9344727800

stanlin.christopher@bigbasket.com