Technical Support Engineer

*Qualifications

• Minimum education: 10th / 12th Standard / Diploma in IT
• Diploma in Computer Hardware & Networking preferred
• Freshers/Candidates with 6+ months of Desktop/Laptop support experience will be given preference

* Key Skills & Responsibilities

• Proficient in MS Office activation, Photoshop, and Adobe Suite installation
• Ability to set up wireless printers and routers
• Strong skills in Laptop & Desktop diagnosis and troubleshooting (Basic L1 Level)
• Demonstrate laptops and confidently explain product features to customers
• Achieve assigned monthly sales and service targets
• Build trust and deal with customers confidently
• Ensure every Croma laptop buyer is informed about Zip Services and actively promote relevant service packages

🕒 Work Schedule

• Shift Timing: 12:30 PM – 8:30/9:00 PM
• Working Days: Saturdays & Sundays are mandatory
• Weekly off available between Monday – Friday
• Store remains open on festival days; compensatory leave will be provided later