Answering phones and explaining the products and services offered by the company. Contacting existing customers as well as prospective customers using scripts. Obtaining customer information and other relevant data. Asking questions to the customer and understanding their specifications.

Role and Responsibility

• Knowing all the details of the product or service offerings.
• Regularly updating and obtaining the lists of individual contact details.
• Meet and exceed sales target set by the organization.
• Stay updated with market trends to better serve customers.
• Identify customer needs and provide solutions through the company’s products and services
• Build and maintain positive relationships with future prospects.
• Bringing clarification to the progress and performance-related expectations by conducting regular meetings.
• Conducting each function with the utmost respect, regardless of the behavior of the other.
• Keep record of every customer interaction and sales activities.